We stand behind the quality and performance of every pinball machine we sell. Our commitment to your satisfaction is reflected in our comprehensive warranty program, designed to give you peace of mind with every purchase.
Standard Warranty Coverage
Duration of Coverage:
- Our pinball machines come with a 1-year standard warranty, effective from the date of purchase.
What’s Covered:
- Mechanical and electrical components: We cover any defects in materials and workmanship under normal use.
- Software and firmware issues: Coverage includes any software malfunctions or updates required for optimal performance.
What’s Not Covered:
- Normal wear and tear, including cosmetic damage such as scratches and dents.
- Damage resulting from misuse, accidents, unauthorized repairs, or modifications.
- Consumable parts, such as bulbs and fuses, unless failure has occurred due to a defect in materials or workmanship.
Extended Warranty Options
For added protection and peace of mind, we offer extended warranty plans that go beyond our standard coverage. These plans provide additional years of protection and can be purchased at the time of your pinball machine acquisition.
Warranty Claims Process
If you encounter any issues with your pinball machine, our dedicated support team is here to help. To make a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer service team with your purchase details and a description of the issue.
- Assessment: We will assess the problem and determine if it falls under warranty coverage.
- Repair or Replacement: If covered, we will repair the defective part or, if necessary, replace the machine.
Our Guarantee
Your satisfaction is our top priority. We guarantee a hassle-free warranty process and are committed to resolving any issues promptly and efficiently.